HTC and Telstra addressing Desire GPS Woes

desireApparently I was wrong when I said that the only gripe with the Telstra HTC Desire is the 150MB data limit.  Users are experiencing issues with the GPS settings.  While this may seem like a bad thing, at least HTC and Telstra are working towards a solution.  Other carriers and manufacturers aren’t always open to admitting they have an issue, or if they do, actually fixing it.

From HTC:

HTC and Telstra have been made aware of an issue relating to the GPS function on the HTC Desire smartphone in Australia.

After investigating customer reports we have found that the software for this feature is set up incorrectly. The device’s GPS hardware is not affected and will operate once a minor software update is made.

HTC and Telstra are working closely to resolve this issue as a matter of urgency and aim to rectify this issue in the shortest possible timeframe. Currently, we are working to develop, test and introduce a software update and will continue to update customers on our progress on a regular basis until this has been resolved.

UPDATE: Telstra’s statement

HTC and Telstra have investigated your reports and we have now confirmed that the software for GPS is set up incorrectly on HTC Desire.

This means the HTC Desire is currently unable to operate GPS navigation functions. The device’s GPS hardware, however, is not affected and tests overnight show it will operate once a minor software update is made.

We are working as quickly as possible to finalise a software upgrade which will then be tested by HTC, Google and Telstra before being introduced by next week.

We will update you as soon as we can on how the update will be made available.

Unfortunately this fault was introduced during production of the commercial version of the device. Testing by Telstra, HTC and Google showed that the GPS functionality working well prior to this.

Source: HTCTelstra

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