Sprint says they can’t look at SMS, MMS, or videos, so on the surface it seems harmless. Nevertheless, people don’t like to find out things are on their phone that they don’t know about. Hopefully the pitchforks don’t come out against Sprint. The full statement is below:
Carrier IQ provides information that allows Sprint, and other carriers that use it, to analyze our network performance and identify where we should be improving service. We also use the data to understand device performance so we can figure out when issues are occurring. We collect enough information to understand the customer experience with devices on our network and how to address any connection problems, but we do not and cannot look at the contents of messages, photos, videos, etc., using this tool. The information collected is not sold and we don’t provide a direct feed of this data to anyone outside of Sprint.
via The Verge