Sprint Admits to Using Carrier IQ for “Maintaining Network Performance”

The Carrier IQ saga continues today in almost the exact opposite way as yesterday. The stories yesterday were about carriers and manufactures making sure everyone knows they don’t use Carrier IQ. Today we have our first fess up. In a statement released today Sprint has admitted that they use Carrier IQ. They claim it is neccessary to collect information so they can understand users expiriences on the network. Sprint also says this is included in the privacy policy that all customers agree to.

Sprint says they can’t look at SMS, MMS, or videos, so on the surface it seems harmless. Nevertheless, people don’t like to find out things are on their phone that they don’t know about. Hopefully the pitchforks don’t come out against Sprint. The full statement is below:

Carrier IQ provides information that allows Sprint, and other carriers that use it, to analyze our network performance and identify where we should be improving service. We also use the data to understand device performance so we can figure out when issues are occurring. We collect enough information to understand the customer experience with devices on our network and how to address any connection problems, but we do not and cannot look at the contents of messages, photos, videos, etc., using this tool. The information collected is not sold and we don’t provide a direct feed of this data to anyone outside of Sprint.
Sprint is well known for our serious commitment to respecting and protecting the privacy and security of each customer’s personally identifiable information and other customer data. A key element of this involves communicating with our customers about our information privacy practices. The Sprint privacy policy makes it clear we collect information that includes how a device is functioning and how it is being used. Carrier IQ is an integral part of the Sprint service. Sprint uses Carrier IQ to help maintain our network performance.

via The Verge

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