UK carrier, O2, had some problems last week when their entire network went down for many users. The whole debacle has been fixed now but that isn’t stopping O2 from trying to make it up to their customers. They’ve now put out a new blog post and are sending text messages to customers with their offer which gives them compensation as listed below:
- Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
- Pay & Go customers will receive 10% extra on their first top-up in September – (These will be applied automatically – you don’t need to do anything to activate them)
- And this message will be sent out from O2: We’re really sorry for the network disruption last week. As a goodwill gesture, we’re taking 10% off your subscription, to be applied in Sept. And to say thanks for bearing with us, from 1 Sept we’re giving you £10 to spend in any O2 shop through Priority Moments. Find out more at http://blog.o2.co.uk
This sounds like a very nice gesture by O2 and something that other carriers should take note of and follow suit. It never hurts to have happy customers. Were any of you guys affected by O2′s network problems?