Problems With ASUS Transformer Prime Bootloader Unlock Tool

For many ASUS Transformer Prime owners, the bootloader unlock tool provided by ASUS just didn’t work. Every time it was used, it spat out this error:

An unknown error occurs, which may be a network connection issue.
Please wait and try again later

For a person who finds rooting and modding important, this could be a disaster. ASUS realized this, and offers official unlocks by people sending in their Primes. There is a “special repair process set up for the affected tablets,” so we can assume it’s an issue that affects specific tablets on the hardware level.

It’s not a good thing, though, to send off your tablet for what could be a month just to get it unlocked. I can imagine that’s a poor user experience. Even getting one repaired for a month sucks (I’ve been there). But it might be worth it for some people.

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devindera 5 pts

The on/off switch has stopped working in normal use. The only way it would work put extreme pressure upon it to switch on. I have to plug it in to switch it on, a bit of inconveneince,then I have to use dislay settings to switch it off after so many minutes. Any suggestions please. Devinder baba

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danlanier 6 pts

It's unfortunate, but I will have to concur with TomHorsch  on his assessment of the TF-201 Transformer Prime because it is my EXACT experience (minus sending it in). But I plan to send it in and once their inept is demonstrated I too will take action. I will start with the BBB and then work up. 

 

Video issues (twitching bar, distortions on the left side), Hard lockups that demand a reset, unexplained intermittent massive battery drains, The USB port on Dock issue, etc etc etc. This is my first retail ASUS purchase, it will probably be my last.

 

dan

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TomHorsch 6 pts

Asus & dysfunctional seem to be made for each other. Many of the transformer primes in the early runs of production, including mine, have been over run with firmware and software problems and defects. From the GPS/WiFi screwups, touchscreen display issues, constantly crashing web browser, unit restarting on its own and many other issues, the tablet is a nightmare. The only answer and solution offered by Asus is to send it in for servicing. Unfortunately, the service departments seem as inept as the manufacturing facilities. I have sent my tablet in for service twice getting either no improvement or new problems. Asus says it offers great customer care. That may apply before purchase, but definately not after. Customer Service reps refuse to tranfer calls to managers or provide basic contact information. Researching on my own, I obtained the email addresses for both the chairman and CEO of the company. Sent them both an email last week and have not recieved as much as a form letter from a secretary or even a janitor. If anyone questions these problems, check out most computer forums or the Asus facebook page.

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