The Google Nexus 4 was an instant success, selling out within the first hour, and with delivery windows being pushed back weeks. Andy Coughlin, LG UK’s head of mobile, said that the high demand for the device was what set back the company.
Google’s UK and Ireland managing director, Dan Cobley, in a way confirms that statement and places most of the blame on LG. He took to his Google+ page and stated,
“Dear all, I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed.”
He stated similar responses to comments on his Google+ page, which shows that this wasn’t just a hasty response. Cobley also told customers that the orders with the 3-5 day shipping estimate are being pushed through at the moment, and that customers can expect a refund to their Google Play account for shipping charges. He also stated that pre-Christmas shipping estimates are going through shortly.
If LG is solely to blame, let’s hope that they can play “catch-up” quick so that customers can receive their Nexus 4′s in time for the holidays. Let’s also hope that the Google Nexus 4 shipping estimates return back to one week estimates, because I, for one, would love to grab a hold of a Nexus 4 soon.