AT&T Claims New Cell Phone Unlocking Laws Won’t Affect Their Customers

If you’re an AT&T customer who was worried about the new law that bans cell phone unlocking, they say don’t. VP of Federal Regulatory Joan Marsh has defended AT&T’s seemingly noble stance on cell phone unlocking for their customers. In an effort to be the “good guy” in this situation, she says:

If we have the unlock code or can reasonably get it from the manufacturer, AT&T currently will unlock a device for any customer whose account has been active for at least sixty days; whose account is in good standing and has no unpaid balance; and who has fulfilled his or her service agreement commitment. If the conditions are met we will unlock up to five devices per account per year.

If this policy is consistently adhered to, this would make AT&T a little more attractive to travelers and those who like to unlock their phones. Not having to finish a two year contract just to unlock your phone sounds great. Unfortunately, that statement has a lot of conditions that have to be met. Nothing is guaranteed. But what do you guys think? Is this good of AT&T to do? Or is it not good enough? Tell us in the comments!

Engadget

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Kana11 5 pts

What about people who outright buy a phone (paid full price without service)locked to AT&T, & want to unlock it? AT&T lies and says they dont have the unlock codes for those devices. I have done that with both T-mobile & Verizon without any trouble. AT&T told me they dont have unlock codes. How are you going to have a phone locked to your network, & not have the code?

PTzero 6 pts

With 2 exceptions, I've never had trouble getting an unlock code from AT&T. I've been a customer since 2004 and have unlocked many devices. The 2 exceptions were an iPhone 3G and a BlackBerry 9000.

CallChrisNow 18 pts

Doesn't it say you DO need to fulfill your contract to unlock the phone?

 

" and who has fulfilled his or her service agreement commitment."

How about giving us the people the choice to unlock it when we feel like and not to jump through hoops. its my device, I should be able to do as I please

DaltonMcVey 5 pts

As much as I agree it should be our decision, it's not "my device" until the contract is paid, assuming you payed the subsidized "upgrade/new contract" price. They make back the cost of the device during your contract, hence the contract requirement.

 DaltonMcVey Yes, but isn't that what Early Termination Fees are for?

DaltonMcVey 5 pts

Absolutely, I wasn't debating the idea that you should be able to do what you want with your phone, just that it's not technically "your device" until it's paid off. If you're paying them, that's all they should care about.

sembazurucde 9 pts

 DaltonMcVey As long as you continue to pay out your contract period, why should they care who's network you use it on? And if you stop paying your contract fees, levy an early termination fee and submit to a collection agency.

DaltonMcVey 5 pts

 sembazurucde  DaltonMcVey Right, and I never refuted that. I agreed, but I was just pointing out the excuse of "it's my device" isn't rightfully used unless you've paid up front or have completed the contract. As long as they're making their money, they shouldn't care what you do with it.